Ace 365 Terms and Conditions — Know the Rules

01 General Terms

These terms and conditions ("Terms") govern the relationship between ace 365 ("the Platform", "we", "us") and any individual ("Player", "you") who registers an account or uses any service offered through the ace 365 website at ace-365.one.

By accessing the platform, creating an account, making a deposit, or placing a bet, you confirm that you have read and accepted these Terms in full. If you do not agree with any part of these Terms, you must not use the platform.

Ace 365 operates as an online gaming and sports betting platform. The platform offers casino games, live casino, sports betting, fishing games, video poker, lottery, and other gaming products. All services are provided subject to these Terms.

These Terms are written in English. In the event of any conflict between a translated version and the English version, the English version takes precedence.

02 Eligibility

To register and use ace 365, you must meet all of the following conditions:

• You must be at least 18 years of age.
• You must be registering as an individual, not on behalf of a company or third party.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or close family member of an ace 365 employee.
• You must not have been previously excluded or banned from the platform.

Ace 365 reserves the right to request proof of age and identity at any time. If a player is found to be underage, the account will be closed immediately. Any deposits made will be returned, but winnings generated during the period of underage use will be voided.

03 Account Rules

Each player is permitted to hold one account on the ace 365 platform. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited.

When registering, you must provide accurate and complete information. This includes your full name, date of birth, and a valid contact method. Providing false information during registration is grounds for immediate account closure.

You are responsible for keeping your login credentials secure. Do not share your password with anyone. Ace 365 will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your permission, contact support immediately.

• Account details can be updated by contacting the support team with valid identification.
• Accounts that have been inactive for 12 consecutive months may be subject to an inactivity fee or closure.
• Players may request account closure at any time by contacting support.
• Ace 365 reserves the right to close any account at its discretion, with notice provided where possible.

04 Deposits & Payments

Ace 365 accepts deposits via bKash and Nagad. These are the primary payment methods available to players in Bangladesh. The minimum deposit amount is ৳100. There is no maximum deposit limit, though large deposits may be subject to additional verification.

Deposits are credited to your account balance as soon as the transaction is confirmed by the payment provider. In most cases, this happens within a few minutes. If a deposit does not appear in your account within 30 minutes, contact the support team with your transaction reference number.

• All deposits must be made from a payment account that belongs to you. Third-party deposits are not permitted.
• Ace 365 does not charge fees on deposits, but your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.
• Ace 365 reserves the right to refuse or reverse a deposit if it is associated with fraudulent activity.

05 Withdrawals

Withdrawal requests at ace 365 are processed to the same payment method used for the original deposit. This is a standard anti-fraud measure and applies to all players. The minimum withdrawal amount is ৳500.

Before your first withdrawal is processed, ace 365 may require identity verification. This typically involves submitting a copy of a valid government-issued ID and proof of your payment method. This is a one-time process and is required to protect your account.

• Withdrawal requests are reviewed and processed within 24 hours under normal circumstances.
• Withdrawals will not be processed if there are active bonus wagering requirements on the account.
• Ace 365 reserves the right to request additional documentation before processing large withdrawals.
• Withdrawals to payment accounts not registered in your name will not be processed.
• If a withdrawal is declined, the funds are returned to your account balance and you will be notified of the reason.

Ace 365 does not charge withdrawal fees. However, your payment provider may apply their own transaction charges, which are outside the platform's control.

06 Bonuses & Promotions

Ace 365 offers bonuses and promotions to both new and existing players from time to time. Each bonus comes with its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These terms are displayed at the point of the offer and must be read before accepting any bonus.

General bonus rules that apply across all promotions at ace 365:

• Bonuses are credited to your account balance and cannot be withdrawn until the stated wagering requirement is met.
• Wagering requirements must be completed within the time limit specified for each bonus. Expired bonuses are forfeited.
• Only one bonus can be active at a time unless otherwise stated in the specific promotion terms.
• Ace 365 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonus terms — including through multiple accounts, coordinated play, or systematic wagering strategies — will result in bonus cancellation and possible account suspension.
• Free spins and free game credits are subject to the same wagering rules as deposit bonuses unless stated otherwise.

07 Betting Rules

All bets placed on ace 365 are subject to the specific rules of the game or market being played. These rules are available within each game or betting market. It is your responsibility to understand the rules before placing a bet.

• Bets are final once confirmed. Cancellations are not available after a bet has been placed, except where explicitly permitted by the game rules.
• Ace 365 reserves the right to void any bet that was placed as a result of a technical error, incorrect odds, or a system malfunction.
• In the event of a dispute over a bet outcome, the platform's records are considered the definitive source of truth.
• Maximum bet limits apply to certain games and markets. These limits are displayed within the relevant game or market.
• Winnings from voided bets are not paid out. The original stake is returned to the player's account balance.

For sports betting markets, ace 365 follows standard industry rules for event cancellations, postponements, and walkovers. Specific rules for each sport are available in the sports betting section of the platform.

08 Responsible Gaming

Ace 365 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

• Deposit limits can be set on a daily, weekly, or monthly basis. Requests to lower a limit take effect immediately. Requests to raise a limit are subject to a 7-day cooling-off period.
• Self-exclusion can be requested for periods ranging from 30 days to permanent exclusion. During a self-exclusion period, your account will be locked and you will not be able to log in or receive promotional communications.
• If you believe you have a gambling problem, please visit the Responsible Gaming page for guidance and support resources.

Ace 365 does not permit gambling by individuals who are experiencing financial hardship as a direct result of their gambling activity. If you are in this situation, please use the self-exclusion tools or contact the support team for assistance.

09 Prohibited Conduct

The following activities are strictly prohibited on the ace 365 platform. Engaging in any of these activities will result in account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Opening or operating more than one account on the platform.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the platform for any form of money laundering or financial fraud.
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage.
• Using automated software, bots, or scripts to interact with the platform.
• Colluding with other players to manipulate game outcomes.
• Attempting to reverse-engineer, copy, or reproduce any part of the platform's software or content.
• Harassing, threatening, or abusing other players or ace 365 staff members.
• Depositing funds obtained through illegal means.

Ace 365 actively monitors accounts for suspicious activity. If prohibited conduct is detected, the platform reserves the right to freeze the account, withhold funds pending investigation, and take further action as appropriate.

10 Limitation of Liability

Ace 365 provides the platform on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, the platform cannot guarantee uninterrupted access or error-free operation.

• Ace 365 is not liable for any losses resulting from technical failures, internet outages, or circumstances beyond the platform's reasonable control.
• The platform is not responsible for any losses incurred as a result of a player's failure to read or understand the applicable game or betting rules.
• Ace 365's total liability to any player in connection with any single event or series of related events shall not exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

11 Privacy & Data

Ace 365 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy.

• Personal data is used to operate your account, process payments, verify identity, and comply with legal obligations.
• Ace 365 does not sell or share personal data with third parties for marketing purposes.
• Players have the right to request access to, correction of, or deletion of their personal data, subject to legal retention requirements.
• For full details on how your data is handled, please review the Privacy Policy.

12 Changes to Terms

Ace 365 reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Significant changes may also be communicated to players via email or an in-platform notification.

Continued use of the ace 365 platform after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

It is your responsibility to check this page periodically for updates. Ace 365 recommends reviewing the Terms at least once every three months.