We take your privacy seriously at ace 365. This policy explains exactly what data we collect, why we collect it, how it's stored, and what rights you have over your own information.
Six core commitments that shape how ace 365 handles your personal information
All personal data stored by ace 365 is encrypted at rest using industry-standard protocols. Your account details, payment information, and transaction history are never stored in plain text.
Ace 365 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the platform and is only shared where legally required or operationally necessary.
Players have the right to access, correct, or request deletion of their personal data at any time. Submit a request through the support team and we'll respond within the timeframe required by applicable law.
All data transmitted between your device and the ace 365 platform is protected by SSL/TLS encryption. This applies to login, registration, deposits, withdrawals, and all other platform interactions.
Ace 365 only keeps your data for as long as it's needed. Retention periods are defined by the purpose of the data and any applicable legal requirements. Data that's no longer needed is securely deleted.
Promotional emails and notifications from ace 365 are always opt-in. You can unsubscribe from marketing communications at any time through your account settings or by contacting the support team directly.
This privacy policy applies to all players who register or use the ace 365 platform at ace-365.one. By creating an account, you confirm that you have read and understood how your personal data is handled.
Ace 365 ("the Platform", "we", "us") is committed to protecting the privacy of every player who uses our services. This privacy policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to your data.
This policy applies to all services offered through the ace 365 platform, including the website at ace-365.one, the mobile app, and any related services. It should be read alongside the Terms and Conditions, which govern your use of the platform as a whole.
We take data protection seriously. The ace 365 privacy policy is written to be clear and straightforward — not buried in legal language that's hard to follow. If you have questions about anything in this policy, the support team is available 24/7 to help.
Ace 365 collects personal data that is necessary to operate the platform, process payments, verify identity, and comply with legal obligations. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Phone number, email address | Account communication, support, notifications |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention, performance |
| Usage Data | Games played, bets placed, session duration | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat logs, email correspondence | Resolving disputes, improving support quality |
We only collect data that is relevant and necessary for the stated purpose. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.
Ace 365 collects personal data through several channels depending on how you interact with the platform:
Ace 365 does not purchase personal data from third-party data brokers or marketing lists. All data we hold about you comes directly from your interactions with the platform.
The personal data collected by ace 365 is used for the following purposes:
Ace 365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
Ace 365 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the website.
The types of cookies used by ace 365 include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may not work as intended. Note that clearing cookies will log you out of your account.
Ace 365 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The general retention periods applied by the platform are:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual player.
Ace 365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:
While ace 365 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact the support team immediately so we can take action to secure it.
In the unlikely event of a data breach that affects your personal information, ace 365 will notify affected players promptly and take immediate steps to contain and investigate the incident.
As a player on the ace 365 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your request and valid identification.
Request a copy of the personal data ace 365 holds about you. We will provide this within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data held about you. We will update records promptly upon verification.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Object to the processing of your personal data for marketing purposes at any time. We will stop processing immediately upon receipt of your request.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Request that we limit how your data is used while a dispute or correction request is being resolved.
The ace 365 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted during the registration process and may be repeated at any time.
If we become aware that personal data has been collected from a minor, that account will be closed immediately and the data will be deleted. If you believe a minor has registered on the platform, please contact the support team immediately so we can investigate and take action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. Ace 365 supports responsible gaming at every level, starting with keeping the platform age-appropriate.
Ace 365 may update this privacy policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that affect how your data is used, we will notify you directly via email or an in-platform notification before the changes take effect. Continued use of the platform after a policy update constitutes acceptance of the revised privacy policy.
We recommend reviewing this page periodically to stay informed about how ace 365 handles your personal data. If you have concerns about any changes, contact the support team before continuing to use the platform.
If you have any questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, the ace 365 support team is available 24/7.
When submitting a data rights request, please include your registered account details and a copy of valid identification so we can verify your identity and process your request without delay.